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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gambling services made available via the website https://28marsbet-au.com, which is used for the 28 Mars Casino project operated under the brand name 28 Mars Casino ("Website"). By registering an account, accessing, or using any services on the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

Effective date: 6 November 2026

The Website is operated by Dama N.V., a company incorporated under the laws of Curaçao with registered address at Scharlooweg 39, Willemstad, Curaçao ("Operator"). The Website is not licensed in Australia. The offering of most online casino services to persons in Australia is prohibited under the Interactive Gambling Act 2001 (Cth). Accordingly, the services on this Website are not intended for, and must not be used by, persons located in Australia. By using the Website, you represent that you are not located in Australia and that your access and use are lawful in your jurisdiction.

Definitions

For the purposes of these Terms:

  • "Operator" means Dama N.V., Scharlooweg 39, Willemstad, Curaçao, which operates the Website and provides the gambling services for the 28 Mars Casino project via 28marsbet-au.com.
  • "Website" means the site accessible at https://28marsbet-au.com and any related mobile or mirror versions under the control of the Operator.
  • "User" or "Player" means any natural person who accesses the Website and/or opens an account, whether or not they place a Bet.
  • "Account" means a registered user account opened by a Player on the Website to access gambling services and manage funds.
  • "Game(s)" means any casino game, slot, table game, live dealer game, or other gambling product offered on the Website.
  • "Bet" or "Wager" means a stake of real money or bonus funds placed by a Player on the outcome of a Game available on the Website.
  • "Bonus" means any promotional value, such as bonus money, free spins, cashback, or similar incentives credited to a Player's Account subject to specific conditions.
  • "Bonus Funds" means any non-withdrawable balance comprised of Bonuses, free spins winnings, or other promotional funds that are subject to wagering requirements.
  • "Real Money Balance" means funds deposited by the Player or legitimately won from such deposits and not subject to wagering requirements.
  • "Wagering Requirements" means the minimum amount a Player must bet using Bonus Funds or eligible stakes before associated Bonus Funds and/or winnings can be withdrawn.
  • "Prohibited Jurisdiction" means any country or territory where online gambling is illegal or where the Operator chooses not to offer services, including Australia.
  • "KYC" (Know Your Customer) means the identity verification procedures required by the Operator to verify a Player's identity, age, address, and payment methods.
  • "Terms" means these Terms and Conditions as amended from time to time.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may register and use the Website only if you are at least 18 years old or older if required by the laws of your country of residence.
  • Prohibited Jurisdictions: You must not register or use the Website if you:
    • are located in or a resident of Australia or any other Prohibited Jurisdiction; or
    • are subject to any legal or regulatory prohibition on online gambling in your jurisdiction.
  • You are solely responsible for ensuring that your use of the Website is lawful in your jurisdiction. The Operator does not provide legal advice and may restrict or terminate access where required by law or regulation (including actions by the Australian Communications and Media Authority (ACMA)).

Account Creation Process

  1. Registration: To open an Account you must complete the online registration form, providing a valid email address, creating a secure password, and supplying all required personal details (such as full name, date of birth, and country of residence).
  2. Email verification: You may be required to verify your email address by clicking a confirmation link sent to your registered email. The Operator may suspend or close Accounts that are not properly verified.
  3. KYC and verification: At any time, the Operator may request KYC documents, including but not limited to:
    • government-issued photo ID (passport, national ID card, or driver's licence);
    • proof of address (utility bill or bank statement issued within the last 3 months);
    • proof of ownership of payment methods used (e.g., copy of bank card with masked digits, e-wallet screenshots).
    Until satisfactory verification is completed, deposits, gameplay, or withdrawals may be restricted or blocked.

User Obligations

  • You warrant that all information you provide is true, accurate, complete, and up to date. You must promptly update your details if they change.
  • You may only register one Account. Multiple accounts, including "duplicate accounts", may be closed and associated balances forfeited in accordance with these Terms.
  • You must keep your login credentials confidential and not share them with any third party. You are responsible for all activity under your Account, regardless of whether you authorised it.
  • If you suspect unauthorised access or a security breach, you must immediately change your password and contact the Operator at [email protected].
  • The Operator may refuse registration, close Accounts, or restrict access at its sole discretion, subject to applicable law and these Terms.

Betting & Gameplay Rules

General Gameplay

  • Games are provided by third-party software suppliers and rely on certified random number generators (RNGs) where applicable. Game rules, paytables, and odds are available within each Game and form part of these Terms.
  • You must familiarise yourself with the rules of each Game before placing any Bet. By placing a Bet, you accept the Game rules and outcomes.
  • All times, including Game timing and session logs, are recorded according to the server time indicated on the Website.

Placing Bets

  • You may place Bets only if you have sufficient available balance in your Account. If your balance is insufficient, the Bet will not be accepted.
  • Minimum and maximum stakes: Each Game or table has its own minimum and maximum bet limits. These are displayed within the Game interface and may be changed at any time.
  • Order of fund usage: Unless otherwise stated, Bets are first placed using Real Money Balance, followed by Bonus Funds where permitted.
  • A Bet is deemed placed once it is accepted by the Operator's server. The transaction record held by the Operator shall be final and conclusive evidence of the details of each Bet.

Cancellation and Modification of Bets

  • Once a Bet has been placed and accepted by the system, it generally cannot be cancelled or modified by the Player.
  • The Operator may, in its sole discretion, void or cancel Bets where:
    • a Game or system malfunction occurs;
    • a Bet is accepted after the relevant Game has concluded or where clear pricing errors exist;
    • fraud, collusion, or other prohibited conduct is suspected.
  • In the event of a malfunction of the Website, Game, or underlying systems, all affected Bets may be voided and the original stake returned to the Player's Account where appropriate.

Conduct in Live Casino, Chats and Community Functions

  • You must behave respectfully toward other Players, live dealers, and staff. The following conduct is strictly prohibited:
    • insults, harassment, hate speech, or discriminatory comments;
    • obscene, offensive, or threatening language;
    • promotion of illegal activities or services;
    • spam, advertising, or solicitation of other sites or products.
  • Any attempt to cheat, use software bots, collude with other Players, exploit bugs, or otherwise manipulate Game outcomes is prohibited and may result in:
    • immediate suspension or closure of your Account;
    • confiscation of funds and winnings derived from such activity;
    • reporting to relevant authorities or regulators.
  • The Operator may monitor chat and Game activity and remove or block Users who violate these rules.

Bonus Terms

General Bonus Conditions

  • From time to time, the Website may offer Bonuses (including welcome bonuses, reload bonuses, free spins, cashback, or loyalty rewards) to eligible Players. Each promotion is subject to these Bonus Terms and specific promotional rules published on the Website.
  • Bonuses are offered solely at the discretion of the Operator and may be granted, withheld, or withdrawn where the Operator reasonably suspects abuse or breach of these Terms.
  • Unless explicitly stated otherwise, Bonuses are available only once per:
    • person;
    • household;
    • email address;
    • IP address;
    • device; and
    • payment method.

Bonus Activation and Wagering Requirements

  • To activate a Bonus, you may be required to:
    • enter a bonus code during registration or deposit;
    • make a qualifying deposit meeting minimum value requirements;
    • opt in via a specific promotion page or Account section.
  • Unless specified otherwise, Bonuses and any winnings derived from Bonus Funds are subject to wagering requirements. For example, a 40x wagering requirement on Bonus Funds means you must place eligible Bets totaling 40 times the Bonus amount before the Bonus Funds and related winnings become withdrawable.
  • Only Bets on specified Games count towards wagering requirements. Some Games may:
    • contribute 100% (e.g., most video slots);
    • contribute a reduced percentage (e.g., certain table games or live casino games); or
    • be entirely excluded from wagering.
    Contribution rates and excluded Games are set out in the promotional terms and may change from time to time.
  • Bonuses are generally subject to time limits (for example, 7 - 30 days from activation). If wagering requirements are not met within the stated period up to and including 2026, the Bonus and any associated winnings may be removed.

Prohibited Actions and Bonus Abuse

  • The following practices are considered Bonus abuse and are prohibited:
    • using multiple Accounts to claim the same promotion;
    • placing low-risk or equal bets (such as covering most outcomes) to artificially meet wagering requirements;
    • placing excessively high bets using Bonus Funds or near completion of wagering requirements if this contravenes stated maximum bet rules;
    • delaying or banking winnings or Game features (such as free spins or bonus rounds) for later play after a Bonus has been completed.
  • Where the Operator reasonably determines that Bonus abuse has occurred, it may:
    • void Bonus Funds and associated winnings;
    • deduct such amounts from your Account balance;
    • close or suspend your Account and refuse further promotions.

Combining Promotions

  • Unless expressly permitted, Bonuses cannot be combined with other promotions or Bonuses. Only one active Bonus may apply to your Account at a time.
  • If multiple Bonuses are available, the Operator will apply them in the order specified on the Website. You may be required to complete or cancel an existing Bonus before activating a new one.
  • In case of inconsistency between these general Bonus Terms and specific promotional terms, the specific promotional terms will prevail to the extent of the inconsistency.

Payments & Withdrawals

Deposit Methods and Processing

  • The Website may support deposits via:
    • credit and debit cards (e.g., Visa, Mastercard, where available);
    • e-wallets and online payment services (where available);
    • cryptocurrencies (e.g., Bitcoin or other supported coins) through approved payment processors.
    The availability of specific methods depends on your country and payment provider policies.
  • The Operator does not guarantee that any particular payment method will be available at all times. Methods may be added, changed, or removed, including in response to regulatory requirements or bank restrictions (e.g., in relation to Australian enforcement actions).
  • Minimum and maximum deposit limits apply and are displayed in the cashier section. Fees, if any, will be clearly indicated before you confirm a transaction.

Withdrawals

  • Withdrawals are, where possible, processed via the same method used for deposits. If this is not feasible, an alternative method may be offered, subject to applicable laws and AML/KYC checks.
  • Before processing a withdrawal request, the Operator may require:
    • completion of KYC verification;
    • confirmation of ownership of payment instruments;
    • additional information on the source of funds if required by anti-money laundering regulations.
  • Processing times vary by payment method but the Operator aims to process approved withdrawal requests within a reasonable time frame, generally within a few business days, subject to verification and up to the end of 2026.
  • Withdrawal limits (daily, weekly, monthly) may apply and are specified in the cashier section and/or promotional terms.

Currency, Fees, and Chargebacks

  • Accounts may operate in one or more supported currencies, as shown on the Website. Currency conversions, if any, will be performed at prevailing rates applied by payment providers and may incur fees.
  • The Operator is not responsible for fees, charges, or exchange rate losses imposed by your bank, card issuer, or payment provider.
  • In the event of a chargeback or payment reversal, the Operator may:
    • deduct the amount of the chargeback and associated fees from your Account;
    • block your Account and/or refuse future deposits; and
    • report suspected fraudulent chargebacks to relevant authorities or payment providers.

Refunds, Void Bets, and Bonus Reversals

  • Deposits are generally non-refundable once used for betting. Refunds, if any, are considered only in exceptional circumstances and at the sole discretion of the Operator.
  • If a Game round is voided due to technical malfunction, server error, or other fault, affected Bets may be:
    • cancelled and stakes returned to the Player's Account; or
    • re-settled in accordance with corrected Game results where possible.
  • Where Bonuses are cancelled due to abuse or breach of terms, the Operator may remove Bonus Funds and associated winnings from your Account. Real money deposits unrelated to such abuse will, where possible, remain available.

Limitation of Liability

Operator's Obligations

  • The Operator will use reasonable efforts to:
    • provide the Website and Games with reasonable skill and care;
    • ensure that Game results are determined fairly in accordance with the applicable Game rules and RNG certifications;
    • maintain accurate records of Bets, wins, and Account balances.
  • The Operator does not guarantee uninterrupted access to the Website or Games and does not warrant that they will be error-free, secure from unauthorised access, or free from viruses or other harmful components.

Exclusions and Limitations

  • To the maximum extent permitted by applicable law, the Operator will not be liable for:
    • losses arising from your failure to comply with these Terms or applicable laws (including any prohibition on online gambling in your jurisdiction, such as the Interactive Gambling Act 2001 in Australia);
    • any indirect, consequential, special, or punitive damages, including loss of profits, data, or business opportunities;
    • technical failures, system outages, latency, or interruptions in telecommunications or internet services beyond the Operator's reasonable control;
    • acts or omissions of third-party service providers, including Game providers and payment processors.
  • In any case where the Operator is found liable to you in connection with a particular Bet, Game, or transaction, the maximum liability shall not exceed:
    • the amount of the relevant Bet; or
    • where the claim does not relate to a specific Bet, the lesser of your total deposits to the Website over the preceding 90 days or the equivalent of EUR 2,000 (or similar in your Account currency).

Responsible Gambling and Risk Disclaimer

  • Gambling involves risk and may lead to financial loss. You should not gamble with funds you cannot afford to lose.
  • The Operator does not provide financial, legal, or professional advice. You are responsible for your own decisions regarding gambling and for complying with tax or reporting obligations.
  • Nothing in these Terms seeks to exclude liability where such exclusion is not permitted by law, including any non-excludable rights under applicable consumer protection laws. However, as the services are not intended for persons located in Australia, Australian consumer law remedies may not apply where the Website is not lawfully accessible.

Intellectual Property Rights

Ownership

  • All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, software, Game interfaces, and underlying source code, is the intellectual property of the Operator, its affiliates, or third-party licensors and is protected by copyright, trademark, and other intellectual property laws.
  • The brand "28 Mars Casino" and any associated logos, as used in connection with 28marsbet-au.com and the 28 Mars Casino project, are protected trademarks or trade names of their respective owners.

Permitted and Prohibited Use

  • You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and Games for personal, non-commercial entertainment purposes only, subject to these Terms.
  • You may not, without prior written permission of the Operator:
    • copy, reproduce, modify, adapt, translate, distribute, or create derivative works from any part of the Website or its content;
    • reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of the Website or Game software, except to the extent expressly permitted by law;
    • use any automated tools (including bots, spiders, or scrapers) to access or interact with the Website;
    • frame or mirror any part of the Website on other sites.
  • Any unauthorised use of the Website or its content may result in civil or criminal liability and the immediate termination of your Account.

Privacy & Data Protection

  • The Operator collects, uses, and protects your personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and is available on the Website.
  • By using the Website, you consent to the processing of your personal data as described in the Privacy Policy, including for purposes of:
    • Account setup and management;
    • KYC, anti-money laundering, and fraud prevention checks;
    • payment processing;
    • customer support and service improvements;
    • marketing communications, where permitted by law and your preferences.
  • Your data may be stored and processed in jurisdictions outside your country of residence, including Curaçao and the European Union, in compliance with applicable data protection requirements.

Changes to Terms

Amendments

  • The Operator may amend or update these Terms at any time to reflect:
    • changes in applicable laws or regulatory requirements (including developments in Curaçao's licensing regime or Australian enforcement activity up to and including 2026);
    • changes in the services, Games, or technical infrastructure; or
    • clarifications and improvements in wording.

Notification of Changes

  • Any material changes to these Terms will be communicated by one or more of the following methods:
    • publishing the updated Terms on the Website with a new effective date;
    • displaying an in-site banner or pop-up on login;
    • sending an email notification to the address registered to your Account.
  • Where required by law, you will be given reasonable notice of changes before they take effect.

Acceptance of Changes

  • By continuing to use the Website after the updated Terms become effective, you are deemed to accept and agree to the changes.
  • If you do not agree with any revised Terms, you must:
    • stop using the Website immediately; and
    • contact customer support to close your Account and withdraw any remaining eligible Real Money Balance, subject to verification and these Terms.

Termination & Suspension

Termination by the Player

  • You may request closure of your Account at any time by contacting customer support at [email protected].
  • Before closing your Account, you should withdraw any remaining eligible Real Money Balance. Bonuses and Bonus Funds may be forfeited upon closure, unless otherwise required by law.

Termination or Suspension by the Operator

  • The Operator may suspend or close your Account, or restrict your access to all or part of the Website, in circumstances including but not limited to:
    • breach of these Terms or applicable laws;
    • attempted fraud, collusion, cheating, or Bonus abuse;
    • failure or refusal to complete KYC or provide accurate information;
    • evidence or suspicion that you are located in, or a resident of, a Prohibited Jurisdiction (including Australia);
    • use of stolen or unauthorised payment methods;
    • regulatory or legal requests or requirements, including website blocking orders.
  • Where reasonable and lawful, the Operator will notify you of the reason for suspension or closure and may request further information or documentation.

Consequences of Termination

  • Upon termination or suspension:
    • you must cease using the Website and Games;
    • all pending Bets may be voided at the Operator's discretion if linked to a breach or prohibited conduct;
    • Bonus Funds and any winnings derived from them may be forfeited where termination is due to breach of these Terms.
  • Real Money Balances not associated with any breach or illegal conduct will, where legally and technically possible, be returned to you via an agreed payment method, subject to AML/KYC checks and any applicable legal or regulatory restrictions.

Governing Law & Jurisdiction

Applicable Law

  • These Terms, your Account, and your use of the Website are governed by the laws of Curaçao, excluding any conflict-of-law rules that would result in the application of other laws.
  • The Operator has historically operated under the master licence 8048/JAZ2020-013 issued by Antillephone N.V. in Curaçao. However, the licensing framework is undergoing reform, and the validator seal for the specific domain 28marsbet-au.com may be unavailable or inactive. Until a valid licence and seal are clearly confirmed, the Website should be treated as operating without an active, domain-specific licence.
  • Nothing in these Terms affects any mandatory consumer protection rights that cannot be excluded under the laws of your country of residence. However, the Website is not intended for use by persons located in Australia, where most online casino services to residents are prohibited by the Interactive Gambling Act 2001 (Cth).

Dispute Resolution

  • If you have a complaint, you should first contact customer support at [email protected] with full details of the issue. The Operator will seek to resolve complaints internally in a fair and timely manner.
  • If a dispute concerns the fairness of a Game or the Operator's conduct and cannot be resolved internally, and if the Website is operating under a valid Curaçao licence at the relevant time, you may be able to escalate the matter to the Curaçao licence supervisor: Please note that the effectiveness and availability of this process may vary and is subject to the current regulatory framework up to 2026.
  • Subject to any applicable consumer rights, any disputes that cannot be resolved amicably shall be submitted to the competent courts of Curaçao. You also retain any non-excludable right under the mandatory laws of your country of residence to bring an action in your local courts, if such rights apply.

Contact Information

Customer Support

  • Email: [email protected] (primary contact for all support, account, and general enquiries relating to 28 Mars Casino and the 28 Mars Casino project on 28marsbet-au.com)
  • Telephone: At present, no dedicated telephone support line is provided. All communications should be initiated via email.

Legal and Regulatory Correspondence

  • Operator: Dama N.V.
  • Registered / legal address: Scharlooweg 39, Willemstad, Curaçao
  • Mailing address: As above (no separate postal address has been specified).
  • Legal notices: Legal notices and formal correspondence should be sent in writing to the registered address of Dama N.V. and, where appropriate, by email to [email protected] with the subject line "Legal Notice".

By creating an Account or using the Website associated with 28 Mars Casino via 28marsbet-au.com, you acknowledge that you have read, understood, and agree to these Terms as amended from time to time up to and including their effective date in 2026.