Responsible Gaming

Responsible gaming means keeping gambling on 28 Mars Casino at 28marsbet-au.com as entertainment, not as a way to make money, cope with stress, or solve financial problems. The aim of this page is to help you make informed choices, stay within limits you can afford, and understand practical tools that support self-control.

We are committed to supporting players who want to manage their play, take a break, or stop entirely. If you feel gambling is becoming difficult to control, you can use the in-account tools described here and contact support for help accessing them and for signposting to professional services in Australia.

Risk Awareness

OBSERVE: Gambling harm can develop gradually and may be hard to notice day-to-day, especially when play is frequent or emotionally driven. Common warning signs include repeated deposits, chasing losses, thinking about gambling outside play, irritability when unable to gamble, and hiding gambling activity from family or friends.

EXPAND: For Australian users, it is important to understand that online casino-style gambling is generally prohibited for Australian residents under the Interactive Gambling Act 2001 (Cth), and access to offshore services may be subject to enforcement actions (for example, ACMA disruption and blocking). That regulatory context can increase risk because consumer protections (including complaint escalation and refunds) may be more limited than with locally licensed services.

REFLECT: Treat the following as practical self-check indicators. If several apply, consider setting limits immediately, taking a break, and contacting a professional support service.

Common Signs of Harm

Escalation: You bet more often or for higher amounts than you planned, or you feel you need bigger stakes to feel the same excitement.
Preoccupation: You think about gambling when you are not playing (planning bets, replaying wins/losses, checking results constantly).
Loss of control: You keep playing longer than intended, struggle to stop, or repeatedly return after deciding not to.
Chasing losses: You gamble to "win back" money, increasing stakes after losses or making impulsive deposits.
Financial strain: You borrow money, miss bills, sell items, or use funds meant for essentials to gamble.
Emotional impact: Gambling affects mood, sleep, relationships, work/study performance, or causes guilt, anxiety, or anger.

Quick Self-Assessment (Private Check)

Answer "Yes" or "No" to each statement. A pattern of "Yes" answers is a signal to pause and seek support.

Control: I have tried to reduce or stop gambling, but I could not follow through.
Time: I often gamble longer than planned or think about gambling when doing other activities.
Money: I spend more than I can comfortably afford, or I have hidden gambling spending from others.
Chasing: After losing, I feel pressure to deposit again to recover losses.
Impact: Gambling has caused arguments, affected my work/study, or made me feel stressed or depressed.
Secrecy: I downplay, conceal, or lie about my gambling.

Next step if concerned: Use the limit tools immediately, take a Time-Out, and contact a confidential support service listed in the Support Resources section.

Limits & Tools

OBSERVE: Limit tools work best when set before you start playing and when they are realistic for your personal budget and schedule. On 28 Mars Casino via 28marsbet-au.com, limit settings are typically managed inside your logged-in account area.

EXPAND: Because individual product interfaces can change over time, these instructions describe the standard account-path labels used across many casino platforms. If a label differs, choose the closest equivalent (for example, "Responsible Gaming," "Player Protection," "Safer Gambling," or "Limits"). If you cannot locate a setting, contact support at [email protected] and request assistance applying the limit to your account.

REFLECT: Set limits that you can sustain through 2026 and beyond: a deposit limit should reflect disposable income only; a time limit should reflect healthy leisure time and include breaks.

How to Set Deposit Limits (Daily / Weekly / Monthly)

Open your account menu: Log in at 28marsbet-au.com, then go to Profile, My Account, or Settings.
Navigate to limits: Select Responsible Gaming (or Player Protection) → Limits → Deposit Limits.
Choose the period: Set a Daily, Weekly, and/or Monthly maximum. If you set more than one, the strictest effective limit will apply once reached.
Enter a number: Input an amount you can afford to lose for that period (for example: Daily 25, Weekly 100, Monthly 300). Use only discretionary funds; do not include rent, food, utilities, loan repayments, or savings goals.
Confirm: Save/confirm the setting and complete any required security step (password, email code, or 2FA).
Cooling-off expectations: If an increase is requested, it should not take effect immediately. If the platform displays a waiting period, treat that as a protective measure and do not attempt to bypass it via new accounts or alternative payment methods.

Time Spent Limits (Session Timers) and Reality Checks

Session timer: In Responsible Gaming → Time Limits (or Session Limits), set a maximum session duration (for example, 30 - 90 minutes). The timer should prompt you to stop, take a break, or log out once reached.
Reality check reminders: If available, enable periodic pop-ups (for example, every 15 - 30 minutes) showing time spent and net win/loss. Use these prompts to reassess whether to continue.
Practical rule: Avoid extended sessions; fatigue increases risk-taking and chasing behaviour.

How to Enable a Break ("Time-Out") for 24 - 72 Hours

Go to Time-Out: Account → Responsible Gaming → Time-Out (or Take a Break).
Select the pause: Choose 24, 48, or 72 hours.
Confirm: Confirm the Time-Out. You should be logged out and prevented from gambling activities during the pause.
During Time-Out: Do not attempt to create alternative accounts. Use the time to contact support resources, review finances, and consider longer self-exclusion if needed.
After Time-Out: Reassess before returning. Consider lowering deposit limits and adding shorter session limits.

Regional compliance note (AU): If you are in Australia and you feel gambling is becoming harmful, consider using independent blocking tools (listed in Support Resources) and contact Australian services for confidential assistance.

Self-Exclusion

OBSERVE: Self-exclusion is a stronger protection than a Time-Out. It is designed for people who want to stop gambling for an extended period (temporary) or indefinitely (permanent). Once activated, it restricts account access and gambling activity.

EXPAND: Because 28 Mars Casino at 28marsbet-au.com is associated with an offshore operator structure (linked to Dama N.V., registered at Scharlooweg 39, Willemstad, Curaçao) and a Curaçao licensing history (license reference 8048/JAZ2020-013 under Antillephone N.V., with reported seal/validation issues on mirror domains), self-exclusion should be combined with device-level blocking and external support where appropriate. This helps ensure effective protection through 2026, even if domains or entry points change.

REFLECT: Use self-exclusion when you want a clear, enforceable barrier. Choose the longest period you can commit to; if unsure, start with 6 months or longer and pair it with professional support.

How to Request Self-Exclusion (Temporary or Lifetime)

Sign in: Log in to your account at 28marsbet-au.com.
Open the protection menu: Go to My Account / Settings → Responsible Gaming (or Player Protection).
Select "Self-Exclusion": Choose the Self-Exclusion option.
Choose a period: Select a duration from 6 months up to lifetime (permanent). If multiple options are offered (6 months, 12 months, 24 months, 5 years, lifetime), choose the longest that supports your safety.
Confirm your decision: Confirm the request (and complete any security verification). You may be asked to acknowledge that the restriction cannot be removed until the period ends.
Request support confirmation: If the interface does not clearly confirm activation, contact support at [email protected] and request written confirmation of the start date, end date (if applicable), and scope of restrictions.

Consequences of Self-Exclusion

No access: You should not be able to log in, place bets, or participate in games during the self-exclusion period.
Marketing opt-out: You should not receive promotional communications related to gambling while excluded. If you still receive them, contact support and request suppression.
Withdrawals and remaining balance: Access to withdrawals may be restricted while excluded depending on security checks and platform controls. If a withdrawal is permitted, it may require identity verification and anti-fraud/AML checks.
Refund policy clarity: Gambling losses are generally not refundable solely due to self-exclusion. If you believe there was a failure to apply a requested exclusion, raise the issue immediately with support and keep records (dates, emails, screenshots).
Account re-opening: Temporary exclusion should end only after the selected period; permanent (lifetime) exclusion should not be reversed except where law and policy permit and only after robust safeguarding checks.

If You Need Help Activating Self-Exclusion

Contact [email protected] and clearly state: (1) you request self-exclusion, (2) the duration (6 months to lifetime), and (3) whether you also want marketing suppression. If you are in Australia, you can also contact local services listed below for confidential guidance and support planning.

Support Resources

OBSERVE: Effective responsible gaming support includes immediate crisis help, counselling, peer support, self-exclusion guidance, and practical blocking tools. Many services are free and confidential.

EXPAND: For Australia, prioritise services that provide local counselling, multilingual options, and referral pathways. For international resources, include organisations with established harm-minimisation programs, live chat, and peer support networks. Because this site targets AU users in a regulatory grey/prohibited environment, independent support and blocking tools add an extra layer of protection through 2026, even if web access points change.

REFLECT: If you feel at risk, seek help early. Support is confidential, and professional services can help you build a plan, involve family safely, and address related issues (stress, depression, debt).

Local Support (Australia)

Gambling Help Online (Australia-wide): Free, confidential counselling and support via online chat and information services. Website: https://www.gamblinghelponline.org.au. Hours: 24/7 (online support). Languages: English; translation/interpreter options may be available on request.
National Gambling Helpline (Australia): 1800 858 858 (toll free). Hours: 24/7 in most jurisdictions (service delivery may be routed by state/territory). Languages: English; ask about interpreter support.
Lifeline (crisis support): 13 11 14. Hours: 24/7. Languages: English (interpreter options may be available). Use if you are in emotional distress or at risk of harm.
1800RESPECT (family violence/sexual assault support): 1800 737 732. Hours: 24/7. Languages: English; interpreter support available.

Confidentiality note: These services generally provide confidential support. If you are in immediate danger, call 000 (Australia) for emergency assistance.

International Support Organizations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

Self-Exclusion Schemes (By Country) and Practical Notes

United Kingdom (UK) - GAMSTOP: National multi-operator online gambling self-exclusion scheme for UK-licensed operators. Website: https://www.gamstop.co.uk. Note: Typically does not cover offshore/unlicensed sites.
Spain - RGIAJ: Spain's General Register of Interdictions of Access to Gambling (Registro General de Interdicciones de Acceso al Juego). Note: Coverage applies to licensed Spanish operators.
Australia - state/territory options: Many Australian jurisdictions provide exclusion programs for land-based venues and locally regulated wagering products. For online help, use Gambling Help Online and ask for the correct pathway for your state/territory.

Blocking Apps and Device-Level Tools

Gamban: Paid blocking software designed to restrict access to gambling sites and apps. Website: https://gamban.com.
BetBlocker: Free blocking tool for many devices with configurable schedules. Website: https://www.betblocker.org.
Banking/payment tools: Many banks offer merchant blocks or gambling transaction controls. Consider enabling these as an additional barrier.

Family and Friends Support Resources

Gambling Therapy (support for affected others): Offers information and support for family/friends. Website: https://www.gamblingtherapy.org.
Gam-Anon (support for families): Peer support related to Gamblers Anonymous communities. Website: https://www.gam-anon.org.
Local AU counselling pathways: Gambling Help Online can assist family members and provide referral options appropriate to your state/territory.

Help for Family

OBSERVE: Problem gambling often affects the whole household. Family members may notice secrecy, financial stress, mood changes, and conflict before the person who is gambling recognises harm.

EXPAND: Conversations about gambling are most effective when they are calm, specific, and focused on safety rather than blame. Family can also protect shared finances (e.g., separate accounts, spending alerts) and can seek independent support even if the person gambling refuses help. In Australia, family members can use Gambling Help Online and the National Gambling Helpline to access counselling and planning support.

REFLECT: Aim to reduce immediate harm (financial and emotional), encourage professional help, and set boundaries that protect the household.

How to Start the Conversation

Choose timing: Speak when the person is calm and not actively gambling; avoid starting the conversation during conflict.
Use specific observations: Describe concrete behaviours (missed bills, repeated deposits, hiding statements) rather than labels (e.g., "addict").
Focus on safety: Explain the impact on wellbeing, relationships, and finances; state what you are worried might happen next.
Offer support with boundaries: Offer to help contact a counsellor or helpline, while making clear you will not fund gambling or cover losses.
Plan for resistance: If they deny the issue, suggest a "trial break" (24 - 72 hours Time-Out) and a professional check-in.

Practical Next Steps for Families (AU-Focused)

Get professional guidance: Contact Gambling Help Online (24/7) for counselling, support planning, and referrals, even if the gambler is not ready.
Consider a mental health check: Encourage a GP visit and/or a psychologist/psychotherapist appointment, especially if anxiety, depression, or substance use is present.
Reduce access: Help install blocking tools (Gamban/BetBlocker), enable bank blocks, and remove stored payment methods where feasible.
Seek peer support: Use Gam-Anon and moderated online communities. Links: https://www.gam-anon.org and https://www.gamblingtherapy.org (forums/chat resources).

Operator's Commitment

OBSERVE: The operator for 28 Mars Casino on 28marsbet-au.com aims to reduce gambling-related harm by providing tools, information, and support pathways. Operational safeguards may include monitoring of behavioural risk indicators and the ability to restrict accounts when necessary.

EXPAND: Risk checks typically rely on a combination of automated and manual signals, such as: unusually frequent deposits, extended play sessions, rapid stake increases, repeated failed deposit attempts, repeated bonus-driven play, patterns consistent with chasing losses, or user communications indicating distress. Because player protection expectations are evolving globally through 2026 (including higher scrutiny under Curaçao's licensing reforms), proactive interventions are treated as a key harm-minimisation measure.

REFLECT: Where risk patterns are detected, interventions should be proportionate, documented, and focused on player safety, including pausing play and providing support resources.

Examples of Internal Safer Gambling Interventions

On-site warnings: Reality checks, pop-up messages, or prompts when time or spend thresholds are

At 28 Mars Casino, operated via 28marsbet-au.com by Dama N.V. (Scharlooweg 39, Willemstad, Curaçao), gambling is offered as a form of entertainment for adults, not as a way to solve financial or personal problems. "Responsible gaming" means making informed, conscious decisions about if, when and how you play, understanding the risks, and stopping before gambling harms you or those close to you.

Australian law, including the Interactive Gambling Act 2001, places strict limits on online gambling services, and 28 Mars Casino is not licensed in Australia. You remain responsible for complying with any laws that apply to you and for deciding whether to use offshore online gambling services.

Through this page, 28 Mars Casino provides information, tools and contacts to help you stay in control. Our support team can assist you with setting limits, taking a break, or activating self-exclusion, and can guide you towards professional help services where appropriate.

Risk Awareness

Gambling always involves risk. For some people, play can shift from casual entertainment to harmful gambling. Recognising early warning signs is essential to protect yourself and those around you. Problem gambling can affect your mental health, relationships, employment and finances.

Common warning signs

Increasing time and money spent: You gamble more frequently, for longer sessions, or with higher stakes than you planned.
Preoccupation with gambling: You often think about the casino when you are not playing, plan your next session, or replay past games in your mind.
Chasing losses: You return to play immediately after losing to try to "win it back" instead of accepting the loss.
Gambling with needed funds: You use money meant for rent, bills, food, education or debts to gamble.
Hiding behaviour: You lie to family or friends about how much time or money you spend or hide bank statements and devices.
Emotional impact: You feel anxiety, guilt, irritability or depression connected to gambling, especially when trying to cut back.
Borrowing or debt: You borrow money, sell belongings, use loans or additional credit cards to continue play.

Self-assessment: quick check

Consider the statements below. If you answer "yes" to several of them, gambling may be becoming a problem and you should seek help and use the tools on this page:

Do I often gamble longer than I intended, or spend more than I planned?
Have I tried to cut down or stop gambling but found it difficult?
Do I gamble when I feel stressed, lonely, bored or depressed?
Have my gambling caused arguments or tension with family, partners or friends?
Have I borrowed money, used credit, or missed bills because of gambling?
Do I feel the need to increase my bets to get the same excitement?
Do I hide my gambling or lie about my losses?

If these signs are familiar, please consider setting strict limits, using a Time-Out or self-exclusion, and contacting a professional support service listed below.

Limits & Tools

28 Mars Casino provides player-control tools on 28marsbet-au.com to help you manage your activity. These tools are an important safeguard, particularly for Australian players using offshore gambling services where local regulatory protections are limited.

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much money you can transfer to your casino balance.

Log in: Sign in to your account on 28marsbet-au.com.
Go to your profile: Open "My Account" or "Profile" and select the Responsible Gaming or Limits section.
Choose limit type: Select Daily, Weekly and/or Monthly deposit limit.
Enter amounts: Type the maximum amount you can afford to deposit in each period (for example, AUD 50 per day, AUD 150 per week, AUD 400 per month). Only use funds you can afford to lose.
Confirm: Save your changes. In most cases, decreasing limits takes effect immediately, while increasing limits may only apply after a cooling-off period (for example, 24 hours or more).

Once a limit is reached, further deposits in that period are blocked automatically. You can request changes later, but any increase is intentionally delayed to protect you from impulsive decisions.

Time limits and session control

Session timer: In the responsible gaming settings, you may activate a session reminder (for example, every 30, 60 or 120 minutes). When the time is reached, a pop-up will inform you how long you have been playing and invite you to take a break or log out.
Reality checks: These messages can show your net results (wins and losses) for the session so you can evaluate your position rationally, instead of focusing only on individual wins.

Short breaks (Time-Out)

If you need a short, cooling-off break, you can activate a temporary Time-Out from gambling:

Log in and go to My Account > Responsible Gaming > Time-Out (or similarly named section).
Select a duration, typically between 24 hours and 72 hours (in some cases up to 30 days).
Confirm your choice. During the Time-Out you will not be able to deposit or play; in some cases you may still access your account for withdrawals.

Use Time-Outs when you feel you are losing control, playing when emotional, or chasing losses. If you repeatedly need Time-Outs, consider a longer self-exclusion period (see below).

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel unable to control their gambling. It allows you to block access to your 28 Mars Casino account on 28marsbet-au.com for an extended period or permanently.

How to activate self-exclusion

Log in (if possible): Sign in to your account.
Open Responsible Gaming: Go to My Account > Responsible Gaming and select Self-Exclusion.
Select duration: Choose a period that suits your needs, for example:
- 6 months (minimum recommended for developing problems);
- 1 year or 2 years (for severe difficulties);
- Lifetime (permanent) exclusion, if you do not wish to gamble again.
Confirm your decision: Read the information about consequences carefully, then click the confirmation button. In some cases, you may receive an email asking you to reconfirm.
If you cannot log in: Contact support at [email protected] and state clearly that you wish to self-exclude, specifying your desired duration. Use the same email registered to your account where possible.

Consequences of self-exclusion

Account access: You will not be able to log in or reopen the account during the self-exclusion period.
Deposits and play: Deposits and real-money play are disabled.
Marketing communications: We will take reasonable steps to stop sending you promotional emails or SMS related to gambling.
Withdrawals: If you have a positive balance, you should request withdrawal before activating self-exclusion. If you self-exclude with funds still on your account, contact support to agree on the handling of any remaining balance according to our Terms and Conditions and Curaçao regulations.
Irreversibility: Self-exclusions, especially lifetime exclusions, will not generally be lifted on request. Any request to reopen an account will be subject to strict review and may be refused to protect you.

Please note that self-exclusion on 28 Mars Casino applies only to your account on 28marsbet-au.com. It does not automatically cover other gambling websites, including any other brands owned or operated by Dama N.V. or third parties. We strongly recommend combining our self-exclusion with device-level blocking tools and, where available, national self-exclusion schemes.

Support Resources

Professional, confidential support is available if you or someone close to you is affected by gambling. As 28 Mars Casino operates from Curaçao and is not licensed in Australia, we urge Australian players to rely on independent, local services as a primary source of help.

Local support for Australia

Gambling Help Online (Australia-wide)
Phone: 1800 858 858 (free call, 24/7)
Online: gamblinghelponline.org.au - live chat and email counselling
Languages: English, with access to Translating and Interpreting Service (TIS National) on request.
Lifeline Australia (for crisis, distress, suicidal thoughts)
Phone: 13 11 14 (24/7)
Website: lifeline.org.au
Languages: English, with interpreter access.
Beyond Blue (anxiety, depression, stress related to gambling harm)
Phone: 1300 22 4636 (24/7)
Website: beyondblue.org.au
Languages: English.

These services are independent from 28 Mars Casino, confidential, and free or low cost. They can support both gamblers and affected family members.

International support organisations

🏢 Organization	📞 Contact	🌐 Website	⏰ Hours	🗣️ Languages
GamCare (UK)	+44 0808 8020 133	gamcare.org.uk	24/7	English
Gambling Therapy	Online chat	gamblingtherapy.org	24/7	Multilingual
Gamblers Anonymous	Local meetings	gamblersanonymous.org	Varies	Multiple

National self-exclusion schemes (selected countries)

United Kingdom - GamStop (gamstop.co.uk): Free national self-exclusion scheme for UK-licensed online gambling sites. Registering blocks you from all participating UK operators for your chosen period.
Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): National self-exclusion register that prevents access to licensed gambling operators in Spain.
Other examples: Many countries (e.g., Sweden's Spelpaus, Germany's OASIS) operate similar registers. Check the website of your local gambling regulator for details.

These schemes do not directly apply to 28marsbet-au.com, which is operated from Curaçao, but can significantly reduce your access to other online gambling websites.

Blocking and filtering tools

Gamban (gamban.com): Software that blocks access to a wide range of gambling websites and apps on your devices, on a subscription basis.
BetBlocker (betblocker.org): Free blocking software that allows you to restrict access to gambling sites for a chosen period.
Device settings and parental controls: Many operating systems and routers allow you to block specific categories of websites. Consider using these features on shared devices, especially where minors are present.

Family and friends support

Gam-Anon (gam-anon.org): Support organisation for family and friends of problem gamblers, offering meetings and resources.
Gambling Help Online - For Family & Friends: Information and counselling specifically for those affected by someone else's gambling (via gamblinghelponline.org.au).

All the organisations mentioned above operate independently of 28 Mars Casino. Seeking help from them does not affect your legal position with the operator and is kept confidential by those services.

Help for Family

Gambling problems rarely affect only the person who plays. Partners, children, relatives and friends may experience financial stress, anxiety and loss of trust. If you are concerned about someone gambling at 28 Mars Casino or any other site, there are constructive steps you can take.

How to talk to someone about their gambling

Choose the right moment: Speak when the person is sober, not actively gambling, and when you both have time to talk calmly.
Focus on concern, not blame: Use "I" statements ("I'm worried about our finances") instead of accusations ("You are ruining everything").
Be specific: Mention concrete impacts, such as missed bills, reduced time with family, or changes in mood.
Listen: Allow them to explain how they feel without interrupting. Denial is common; change often takes time.
Set boundaries: Make clear what you can and cannot accept (for example, no more borrowing money) while still offering emotional support.

Encouraging support and treatment

Suggest they complete a self-assessment via Gambling Help Online or similar services.
Encourage them to contact 1800 858 858 or use live chat with a counsellor.
Offer to sit with them while they call or chat, if they wish.
Discuss using tools such as deposit limits, Time-Out or self-exclusion on 28marsbet-au.com, and installing blocking software on their devices.

Support for you as a family member

You are entitled to support, regardless of whether the person who gambles seeks help. Consider:

Contacting Gambling Help Online or Gam-Anon for counselling, forums and peer support.
Speaking to a psychologist or psychotherapist experienced in addiction, relationships and financial stress.
Calling Lifeline (13 11 14) or similar services if you feel overwhelmed or in crisis.
Protecting your own finances by separating accounts, monitoring joint debts and seeking independent financial advice if necessary.

If the person at risk holds an account with 28 Mars Casino and you believe immediate action is necessary, you can encourage them to contact our support team or, if they consent, support them in sending a self-exclusion request to [email protected].

Operator's Commitment

28 Mars Casino, operated on 28marsbet-au.com by Dama N.V. (Curaçao), recognises that it offers services from an offshore jurisdiction to players in markets such as Australia where local regulation may prohibit or restrict online casino services and where we are not locally licensed. Within this context, we implement internal procedures designed to reduce gambling-related harm.

Internal risk-check procedures

Behavioural monitoring: We may review account activity for patterns associated with elevated risk, such as very long sessions, repeated high deposits in a short period, frequent use of bonuses, rapidly escalating stakes or repeated attempts to deposit after declines.
Automated flags: Where risk indicators are triggered, your account may be flagged for review by our responsible gaming team.
Warning messages: You may receive on-site notifications or emails advising you to consider setting limits, taking a break, or seeking help, especially if your behaviour suggests chasing losses or impaired control.
Tool promotion: We provide clear access to deposit limits, Time-Out and self-exclusion features and may highlight these tools when risk patterns are detected.

When we may contact you

Subject to our privacy policy and applicable data protection rules, our support team may proactively contact you when:

Unusual or intense gambling patterns suggest loss of control or potential harm.
You request repeated limit increases or re-opening of previously self-excluded accounts.
Third parties contact us with credible concerns about your gambling (where verification is possible).

In such cases, we may:

Provide information about responsible gaming resources and tools.
Recommend or apply stricter limits, Time-Outs or self-exclusion where appropriate.
Request additional information to assess your situation in line with our duty of care and Curaçao licensing standards.

Dama N.V. has historically operated under Curaçao licence number 8048/JAZ2020-013 (Antillephone N.V.). The licensing framework is currently being reformed under the National Ordinance for Games of Chance (LOK) through 2026. The AU-facing mirror domain 28marsbet-au.com may operate effectively as an unlicensed site from an Australian regulatory perspective, and some protections available under Australian licensing do not apply. Players should be aware that dispute resolution is primarily governed by Curaçao rules and our Terms and Conditions.

For unresolved disputes concerning Curacao-licensed operations of Dama N.V., players may contact Antillephone N.V. at [email protected]. This body is independent of 28 Mars Casino, though outcomes are not guaranteed.

Updates

Responsible gaming standards, legal requirements and our internal policies may change over time, particularly as Curaçao's licensing regime evolves and Australian enforcement practices develop. 28 Mars Casino may update this page to reflect new tools, support options or regulatory changes.

Email notifications: Where appropriate, we may send emails to registered players summarising significant changes to our responsible gaming measures or relevant Terms and Conditions.
On-site notices: Important updates may appear as banners or pop-up messages when you log in to 28marsbet-au.com, especially if they affect your existing limits, self-exclusion status or dispute procedures.
Policy documents: The latest version of this page and related policies will always be available in the Responsible Gaming section of the website.

Please review this page regularly to stay informed. Continued use of the services after an update may be taken as acceptance of the revised information, subject to applicable law.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to set or adjust limits, request a Time-Out or self-exclusion, or provide feedback on our policies, you can contact the responsible gaming team at 28 Mars Casino.

Responsible gaming contacts

Email (primary): [email protected]
Telephone: A dedicated responsible gambling telephone line is not currently available for Australian players. Please contact us via email or through the secure messaging/live chat functions in your account on 28marsbet-au.com.

Please do not send copies of identity documents or sensitive financial information unless we specifically request them in the context of your account verification or a formal complaint.

Feedback and self-control request form

You may also use the form below to contact us regarding responsible gaming, self-control tools or support requests. Submission of this form does not replace contacting independent counselling services, but it helps us to assist you with your account.

By contacting us, you acknowledge that we may review your account activity and apply or recommend appropriate protective measures in line with our responsible gaming obligations and applicable Curaçao regulations. This does not replace your right to seek independent legal or financial advice, nor your right to contact external counselling or regulatory bodies where available.